Print Quality Guarantee
If your order arrives with a printing error, production defect, or is damaged in production, we’ll reprint it for you free of charge. Contact us within 3 days of delivery with photos of the issue so we can review and process your free reprint.
Artwork Approval
Before production, you’ll review and approve a proof of your artwork. Once you approve it, we print exactly what was approved. If the printed piece matches your approved artwork but contains an error in the artwork itself (wrong text, wrong image, wrong colors, etc.), that isn’t eligible for a free reprint or refund — please review your proof carefully before approving.
Order Cancellations
Orders can be cancelled or changed free of charge before production begins. Once your order has entered production, it can no longer be cancelled or refunded, since materials have already been committed to your job.
How to Report an Issue
Contact us at info@totaldigitalpress.com or +234 907 979 2388 within 3 days of delivery with your order number and photos of the issue, and we’ll sort it out.